1) Sending a letter of inquiry
It confirms that the addressee is the real debtor and requests the payment by the new due date. If the debtor does not accept the payment, the letter requests that the reason be clarified.
2) 10 days later: Reporting to the creditor-client + Sending a reminder to the debtor
If the above Inquiry is not responded, we will send the debtor a reminder which urges the debtor to pay by the due date and requests that the reason for not paying be clarified.
3) 20 days later: Reporting to the creditor-client + Sending a notification letter by content certified mail to the debtor
If there is no response to the above reminder, we will send the debtor the content certified mail that requires it to pay by the due date. The letter also notifies the debtor that the trial procedure may be taken if the payment is not made by the due date.
4) 30 days later: Final reporting to the creditor-client
If the payment is not made, the creditor-client will be asked to decide whether to proceed to the court procedure or to end the debt collection. Before proceeding to the court procedure, we will obtain the consent of the creditor-client in advance. Even in that case, the fee will be contingent, but the payment of the trial fee to be paid to the court will be required in advance.
Note:
1) The above is a standard procedure and we do not promise to follow it. The timeline is just an example. In addition, we may take other methods such as interviews and telephone calls, which we deem necessary at our discretion.
2) Letters of inquiry and reminders will be sent by e-mail whenever possible.
3) The reports to the creditor-client will also be sent by e-mail.
4) If the debtor makes a payment or promises to do so, we will notify the creditor-client to that effect. As a general rule, we will instruct the debtor to transfer to our bank account (for deposit), and after confirming the transfer, we will transfer the balance after deducting our fee to the client’s account.